Tell us what you need to move by describing it, uploading a photo, or sharing a listing link. We'll gather quotes from trusted local movers so you can compare prices and book the best option.

Can I book same-day moves?

Yes. You can book a move for the same day or schedule it for a future date that works best for you. You'll typically receive multiple quotes from available movers in your area, giving you the flexibility to choose based on price, reviews, and availability.

Almost anything, from single items like sofas, mattresses, and appliances to full house or office moves.

How are movers selected?

We work with trusted local moving partners who are matched to your request based on location, vehicle type, availability, and pricing.

Is there a fee to get quotes?

No. Requesting and comparing quotes is completely free. You only pay when you choose to book a mover.

Terms & Conditions

Last updated: 3 October 2026

1. About these terms

These terms apply when you use Cary to find and book a mover. By messaging Cary and booking a move, you agree to these terms.

Cary is operated by Cary Technology Limited, company number 15507832, registered at 40 Caer Castell Place, Rumney, Cardiff, Wales, CF3 3PW.

2. What Cary is

Cary is an intermediary. We help you describe what you need moved, identify a suitable local mover, and show you that mover's profile, rating and price.

You choose. Before anything is booked, you see who the mover is and what they charge. You can accept their price, counter it, or ask Cary to find a different mover. Nothing is booked until you choose to book it.

Cary does not set prices. Movers quote their own prices based on the job as you have described it.

The moving service itself is provided by the mover — an independent business, not an employee or agent of Cary. When you accept a price, your contract for the moving service is with the mover. Cary's contract with you is limited to making the introduction, arranging the booking and facilitating payment.

We check that movers hold a valid vehicle licence, current insurance and relevant moving experience before they take jobs. This is a check, not a guarantee of the standard of any individual job.

3. Prices and the booking fee

The price shown to you is the mover's price for the job as described. A £7 booking fee is added when you confirm your booking. You will see the total price before you pay.

Prices are based on the information you provide. If the job differs significantly from what was described — for example, substantially more items or access difficulties that were not mentioned — the mover will raise this with you before proceeding rather than on the day.

4. Payment

Payment is taken when you book, by card or supported wallet, and is held securely by Stripe. Cary does not hold your money in its own account.

Funds are released to the mover once the job is confirmed complete — either when you confirm completion or when the mover notifies us that the job is complete. Release is triggered by that confirmation, not by a decision Cary makes about the quality of the work.

5. Cancellations and refunds

You may cancel your booking at any time through the chat.

More than 24 hours before your booked time

You will receive a full refund.

Within 24 hours of your booked time

A £7 late cancellation fee applies. The remaining balance will be refunded to your original payment method within 24 hours.

If your mover does not attend

You will receive a full refund within 24 hours, and we will offer to help you find another mover.

Your statutory cancellation right

Where a service is booked at a distance, you normally have 14 days in which to cancel. By booking a move that takes place within that period, you are asking us to arrange the service straight away and you accept that the statutory right to cancel is lost once the move has been carried out.

Cary's cancellation terms above continue to apply, and nothing in these terms affects any other statutory rights you may have as a consumer.

6. Damage, loss and liability

Claims about damage or loss arising from the moving service are a matter between you and the mover, who carries their own insurance. Cary does not insure your goods and does not provide goods-in-transit or removals cover.

Report any damage through the chat at the end of the job. Because funds are held until the job is confirmed complete, they will not be released while a reported issue is unresolved. We will also help put you in contact with the mover to resolve the issue.

If you and the mover do not agree

Where a reported issue cannot be resolved between you and the mover, Cary will review the information provided by both parties and decide how the held funds are dealt with within 48 hours.

Our decision relates only to the release of funds held through the platform. It does not limit any claim you may have against the mover or any statutory rights you may have.

Cary is not liable for the acts or omissions of movers, loss or damage to goods in their care, or delays, cancellations or non-attendance by a mover, except where caused by our own negligence.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or anything else that cannot legally be excluded under UK law. Nothing in these terms affects your statutory rights as a consumer.

7. Your responsibilities

You agree to:

Describe the job and items to be moved accurately.
Have the right to move the items.
Be present, or have someone present, at collection and delivery.
Not ask a mover to carry anything unlawful, hazardous or prohibited.

8. Complaints

If you have a complaint, please email hello@caryapp.io.

We aim to respond within 5 working days.

9. Governing law

These terms are governed by the law of England and Wales.